I. Job Summary
Under direct supervision, provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of service order information in a timely manner.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
* Initiates and/or implements corrective action as needed in order to provide a level of customer service necessary to support the achievement of defined corporate and department goals.
* Provides system maintenance for service order related files.
* Receives, processes and verifies the accuracy of service orders.
* Initiates required action for response to customer service requests for service order changes, and communicates changes to the appropriate personnel.
* Receives inquiries from and/or contacts the various offices to resolve a variety of service order related issues.
* Operates a computer workstation to obtain and extract service order information, and provides Customer Service management with the data for inclusion in various scheduled and special reports.
* Performs assigned system maintenance to various electronic service order files.
* Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
* Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High school diploma or G.E.D, and zero to four years previous experience.
Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
None required.
From everyday collection to environmental protection, Think Green, Think Waste Management!
Waste Management is proud to be a diverse and equal opportunity employer. We offer a competitive salary and benefits package. To learn more about our Fortune 200 Company go to: www.wm.com
Experience: Entry-Level
Education: years
To Apply:
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