Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you\'re a motivated individual, then TFS is the destination you\'ve been looking for.





Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $79 billion in managed assets, serving 3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.





To make your mark as Fraud Manager you will:

• Manage all TFS consumer fraud recovery activities. Develop detailed policies, procedures and methodologies for TFS fraud account recovery workflows and best practices. Maintain continual research, analysis and understanding of relevant regulations, compliance and privacy laws affecting TFS account handling and incorporate requirements into overall fraud recovery efforts.



• Manage fraud department associates providing detailed training, support and direction. Promote overall growth and development to ensure department objectives and individual goals and expectations are achieved.



• Administer on-going coaching and counseling to direct reports in the performance of daily duties, as well as conducting performance appraisals, associate development plans and hands-on training and performance feedback.



• Establish and develop high-level liaison relationship/activities with law enforcement entities and credit bureaus. Maintain active membership and involvement in fraud groups such as the International Association Of Financial Crimes Investigators (IAFCI), National Insurance Crime Bureau (NICB), Federal Trade Commission (FTC), and other relevant organizations.



• Directly contribute to development and delivery of Dealer Sales and Services Offices (DSSO\'s) and Customer Service Centers (CSC\'s) fraud training. Provide cross dependent departments, such as CSC\'s, DSSO\'s, and Risk Management with fraud statistics and trends through the maintenance and evaluation of current and historical statistical data.

The candidate who fills this position will have the option to work a 9/80 alternative schedule which means working 80 hours over nine calendar days, with the tenth day off. The day off will be alternating Fridays.





TFS is looking for individuals with strong business sense and practical expertise. Successful candidates should have:

• 10 years direct experience with a lending institution in the areas of credit granting and/or collections.



• Previous fraud investigation experience with an automotive finance institution or law enforcement is a plus.



• Previous management/supervisory experience overseeing multiple direct reports.



• Proven ability to maintain the highest level of confidentiality, communicate with all levels of corporate personnel, utilize strong problem solving skills and exhibit high-level leadership attributes.



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  BA / BS degree in Finance or Business or equivalent related experience.
  
  
  
  



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  Working knowledge of MS Word, Excel and PowerPoint applications is required.
  
  
  
  

Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. EOE. M/F/D/V.





To learn more about us, please visit: www.toyotafinancial.com/careers


Experience: Mid-Career
Education: 4 years

To Apply:
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